Afrapportering
Hvert kvartal vil Digitaliseringsstyrelsen lægge ny rapportering på denne side vedrørende det seneste kvartal på de faktisk opnåede oppetider samt løsningstider.
Afrapporteringer for 2020
| 2020 |
Oppetid
|
|---|
| Service | 1. kvartal | 2. kvartal | 3. kvartal | 4. kvartal | Servicemål |
|---|
| NemID |
99,83% |
99,98% |
|
|
99,90% |
|---|
| NemLog-in |
99,28% |
96,95% |
|
|
99,90% |
|---|
| NemKonto |
100,00% |
100,00% |
|
|
99,90% |
|---|
| Digital Post |
98,10% |
98,57% |
|
|
99,50% |
|---|
| Borger.dk |
99,88% |
99,96% |
|
|
99,70% |
|---|
| Digitaliser.dk |
100,00% |
100,00% |
|
|
99,87% |
|---|
| 2020 |
Supporthenvendelser
|
|---|
| Service | 1. kvartal | 2. kvartal | 3. kvartal | 4. kvartal |
|---|
| NemID |
75300 |
74582 |
|
|
|---|
| NemLog-in |
NA |
NA |
|
|
|---|
| NemKonto |
9143 |
12643 |
|
|
|---|
| Digital Post |
5542 |
6049 |
|
|
|---|
| Borger.dk |
NA |
NA |
|
|
|---|
| Digitaliser.dk |
NA |
NA |
|
|
|---|
Afrapporteringer for 2019
| 2019 |
Oppetid
|
|---|
| Service | 1. kvartal | 2. kvartal | 3. kvartal | 4. kvartal | Servicemål |
|---|
| NemID |
99,99% |
100% |
99,76% |
99,66% |
99,90% |
|---|
| NemLog-in |
99,94% |
100% |
100% |
100% |
99,90% |
|---|
| NemKonto |
100% |
100% |
100% |
100% |
99,90% |
|---|
| Digital Post |
99,83% |
99,66% |
NA |
99,22% |
99,50% |
|---|
| Borger.dk |
100% |
100% |
100% |
100% |
99,70% |
|---|
| Digitaliser.dk |
99,87% |
100% |
99,99% |
100% |
99,87% |
|---|
| 2019 |
Supporthenvendelser
|
|---|
| Service | 1. kvartal | 2. kvartal | 3. kvartal | 4. kvartal |
|---|
| NemID |
58020 |
50007 |
45605 |
48383 |
|---|
| NemLog-in |
NA |
NA |
NA |
NA |
|---|
| NemKonto |
9263 |
11421 |
10211 |
10718 |
|---|
| Digital Post |
4334 |
3555 |
4219 |
NA |
|---|
| Borger.dk |
NA |
NA |
NA |
NA |
|---|
| Digitaliser.dk |
NA |
NA |
NA |
NA |
|---|
Afrapporteringer for 2018
| 2018 |
Oppetid
|
|---|
| Service | 1. kvartal | 2. kvartal | 3. kvartal | 4. kvartal | Servicemål |
|---|
| NemID |
99,99% |
100% |
99,76% |
99,66% |
99,90% |
|---|
| NemLog-in |
99,94% |
100% |
100% |
100% |
99,90% |
|---|
| NemKonto |
100% |
100% |
100% |
100% |
99,90% |
|---|
| Digital Post |
NA |
NA |
NA |
NA |
99,50% |
|---|
| Borger.dk |
100% |
100% |
100% |
100% |
99,70% |
|---|
| Digitaliser.dk |
99,87% |
100% |
99,99% |
100% |
99,87% |
|---|
| 2018 |
Supporthenvendelser
|
|---|
| Service | 1. kvartal | 2. kvartal | 3. kvartal | 4. kvartal |
|---|
| NemID |
58020 |
50007 |
45605 |
48383 |
|---|
| NemLog-in |
NA |
NA |
NA |
NA |
|---|
| NemKonto |
9263 |
11421 |
10211 |
10718 |
|---|
| Digital Post |
4334 |
3555 |
4219 |
NA |
|---|
| Borger.dk |
NA |
NA |
NA |
NA |
|---|
| Digitaliser.dk |
NA |
NA |
NA |
NA |
|---|
Afrapporteringer for 2017
| 2017 |
Oppetid
|
|---|
| Service | 1. kvartal | 2.kvartal | 3. kvartal | 4.kvartal | Servicemål |
|---|
| NemID |
99,98% |
99,99% |
99,97% |
99,99% |
99,90% |
|---|
| NemLog-in |
99,79% |
99,44% |
99,99% |
99,98% |
99,90% |
|---|
| NemKonto |
100% |
100% |
100% |
100% |
99,90% |
|---|
| NemHandel |
99,90% |
99,93% |
100,00% |
99,97% |
99,90% |
|---|
| Digital Post |
99,71% |
99,91% |
99,35% |
99,89% |
99,50% |
|---|
| Borger.dk |
100% |
99,11% |
100,00% |
99,28% |
99,70% |
|---|
| Digitaliser.dk |
100% |
100% |
99,98% |
100% |
99,87% |
|---|
| 2017 |
Supporthenvendelser
|
|---|
| Service | 1. kvartal | 2. kvartal | 3. kvartal | 4. kvartal |
|---|
| NemID |
54.891 |
43.630 |
45918 |
47614 |
|---|
| NemLog-in |
NA |
NA |
NA |
NA |
|---|
| NemKonto |
7.995 |
10.528 |
10513 |
7841 |
|---|
| NemHandel |
1.091 |
999 |
845 |
1118 |
|---|
| Digital Post |
4.513 |
2.451 |
4050 |
3988 |
|---|
| Borger.dk |
NA |
NA |
NA |
NA |
|---|
| Digitaliser.dk |
NA |
NA |
NA |
NA |
|---|